Tourist FAQ

In case if you are in a doubt, how this works, it is a very simple and easy process. However, if you have further questions please do not hesitate to contact us and we will be more than happy to explain in as much detail as you would like.

Eligible travellers are residents of non-European Union countries. EU residents who are domiciled in a non EU country and do not intend

to return to live, work, or study in the EU for a minimum period of twelve months may also be able to claim refunds. Overseas visitors studying or working in the EU are only eligible to purchase goods under the refund scheme in the last 4 months of their stay in the EU. In all cases, it is the responsibility of the traveller to provide evidence of non EU residency.

There are a number of costs associated with providing you with a tax refund service. These costs can only be recovered by

charging an administration fee.

Make sure you have all the goods you are claiming a refund for, together with the original retailers receipts readily available for inspection

at Customs when making your claim. You will also need to have your passport and flight ticket ready for inspection at the same time.

No. Goods purchased must be available to Customs in the original package. Otherwise they can refuse to stamp your Tax Free Form.

If you are travelling on to another EU country, get the stamp on your Tax Free Form at your final point of departure from EU. Remember : No Customs Stamp = No Refund

Look for stores displaying Ushop Tax Tax Free Shopping signage in their windows or at the till. Before shopping you should also ask

the staff whether they offer TFS service. Remember to ask for the Tax Free Form at the time of purchase.

Yes. You can receive the refund on Credit Card of your choice

No. You don’t need to be the holder. Please remember the Credit Card account will always be credited in the currency in which the Credit Card was issued.

You can send your Tax Free forms using the prepaid envelope available at all affiliated stores.

Ushop Tax Free d.o.o.
Avenija Dubrovnik 16,
Avenue centar, 5. kat,
10020 Zagreb,
You have to make sure that your Tax Free Form is stamped by the customs and your Tax Free Form is completed with all personal information. We recommend that you make a photocopy of your Tax Free form for your future reference.